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Digital Nations & Super Cities

How do nations and cities strategize to be a developed digital location globally?

  • Our country strategy enables cities / nation to emerge as a preferred destination for global/national digital demand
  • We consult countries to improve global ranking
  • We help nations / cities realize current ranking in the field of digital competitiveness and provide advisory for growth
  • We create open innovative ecosystem, innovation hubs and startup ecosystem for cities / nations, enabling the locations to optimize and accelerate digital capabilities

In this digital age, government, enterprises and institutions are looking as to how do they transform themselves. People will come in, not just for talent but also the infrastructure that exists for promoting an Open Innovation Ecosystem.

“Tholons Services Globalization Index, TSGI” has transformed after a decade of thought leadership! The index evaluates ranks and provides location strategies to countries, governments, multi-lateral agencies, multinational corporations, analysts and investors.

TSGI is a research report and ranking of Top 50 “Digital Nations” and Top 100 “Super Cities”. Services Globalization (outsourcing) industry has been shaken at the very core as big industry leaders are grappling to align their business model to the new world of enterprise digital innovation and transformation. Tholons Services Globalization Index (TSGI) published annually is the industry’s premier rating and ranking of the Top 100 “Super Cities” and Top 50 “Digital Nations”. 2017 marks a significant shift in the competitiveness of countries and cities as a result of digital innovation and transformation.

TSGI Top 20 Digital Nations

2017 Ranking Digital Nations
1 India
2 China
3 Philippines
4 Brazil
5 Mexico
6 Canada
7 Chile
8 Vietnam
9 Poland
10 Ireland
11 Russia
12 South Africa
13 Argentina
14 Costa Rica
15 Czech Republic
16 U.S.A
17 Colombia
18 Turkey
19 U.K
20 Singapore
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2017 Ranking Digital Nations
1 India
2 China
3 Philippines
4 Brazil
5 Mexico
6 Canada
7 Chile
8 Vietnam
9 Poland
10 Ireland
11 Russia
12 South Africa
13 Argentina
14 Costa Rica
15 Czech Republic
16 U.S.A
17 Colombia
18 Turkey
19 U.K
20 Singapore
21 Australia
22 Malaysia
23 Uruguay
24 Sri Lanka
25 Spain
26 Israel
27 Pakistan
28 South korea
29 Indonesia
30 Egypt
31 Hungary
32 Romania
33 Bangladesh
34 Thailand
35 Ghana
36 Peru
37 U.A.E
38 Bulgaria
39 Estonia
40 Gautemala
41 Morocco
42 Taiwan
43 Kenya
44 Panama
45 Jamaica
46 Bahamas
47 Puerto Rico
48 Slovakia
49 Ukraine
50 Serbia

TSGI Top 20 Super Cities

2017 Ranking 2016 Ranking Super Cities
1 1 Bangalore
2 3 Mumbai
3 4 Delhi (NCR)
4 2 Manila (NCR)
5 6 Hyderabad
6 27 Sao Paulo
7 10 Dublin
8 9 Kraków
9 5 Chennai
10 33 Buenos Aires
11 7 Pune
12 8 Cebu City
13 29 Santiago
14 11 San José
15 21 Johannesburg
16 28 Singapore
17 14 Prague
18 36 Toronto
19 New Dubai
20 18 Kuala Lumpur
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2017 Ranking 2016 Ranking Super Cities
1 1 Bangalore
2 3 Mumbai
3 4 Delhi (NCR)
4 2 Manila (NCR)
5 6 Hyderabad
6 27 Sao Paulo
7 10 Dublin
8 9 Kraków
9 5 Chennai
10 33 Buenos Aires
11 7 Pune
12 8 Cebu City
13 29 Santiago
14 11 San José
15 21 Johannesburg
16 28 Singapore
17 14 Prague
18 36 Toronto
19 New Dubai
20 18 Kuala Lumpur
21 35 Montevideo
22 12 Shanghai
23 25 Warsaw
24 17 Ho Chi Minh City
25 24 Budapest
26 19 Hanoi
27 22 Chandigarh
28 23 Kolkata
29 13 Beijing
30 15 Dalian
31 20 Shenzhen
32 42 Mexico City
33 16 Colombo
34 80 Bimingham
35 68 San Antonio, Texas
36 48 Bogota
37 62 Ahmedabad
38 58 Moscow
39 34 Jaipur
40 26 Curitiba
41 30 Coimbatore
42 New Tel Aviv
43 52 Sofia
44 New Calgary
45 55 Jakarta
46 New Cluj-Napoca
47 32 Chengdu
48 31 Brno
49 43 Monterrey
50 44 Medellin
51 41 Accra
52 39 Bucharest
53 38 Guangzhou
54 83 Seoul
55 74 Istanbul
56 56 Cape Town
57 New Lahore
58 37 St. Petersburg
59 51 Tallinn
60 53 Bhubaneswar
61 47 Guadalajara
62 63 Glasgow City
63 45 Rio de Janeiro
64 73 Taipe
65 57 Lima
66 79 St. Louis, Missouri
67 86 Bangkok
68 50 Brasília
69 98 Nairobi
70 64 Cork
71 New Vancouver
72 72 Halifax
73 New Danang
74 40 Belfast
75 49 Bratislava
76 66 Thiruvananthapuram
77 70 San Juan
78 59 Wroclaw
79 67 Penang
80 101 Dhaka
81 71 Córdoba
82 54 Ljubljana
83 60 Nizhniy Novgorod
84 46 Tianjin
85 69 Davao City
86 New Indianapolis, Indiana
87 94 Belgrade
88 61 Casablanca
89 75 Cairo
90 New Nagpur
91 81 Guatemala City
92 88 Campinas
93 New Panama City
94 78 Perth
95 100 Durban
96 New Kingston
97 85 Bacolod City
98 New Nassau
99 92 Novosibirsk
100 82 Santa Rosa, Laguna

The opportunity of growing $2.4 Trillion technology spend to $ 3.8 Trillion by accelerated transition of legacy businesses to digital is not to be missed. It is good news for innovative startups, super cities and digital nation to claim the territory. An engaged focus in digital innovation at enterprise level will lead to emergence of new leaders. These new players clearly stand a great chance to be the winners given they are not saddled with legacy and big transformational effort and cost. We feel jubilant ringing the bell to dawn of certainty, opportunity and this new found world.

Tholons also presents its perspective on how digital is changing the industry and picking leaders, disruptors and innovators that will define the future of economies and growth markets.

 

“Digital Nations” LEADERS

Countries / cities who have established leadership and a sizable revenue base in services globalization over the last two decades.

“Super Cities” LEADERS

Countries / cities who have established leadership and a sizable revenue base in services globalization over the last two decades.

India

14 Super Cities5000+ Start-upsIT Industry with over US $150 Billion RevenuesUndisputed Leader in Tech and BPM

India has consistently been a leader with over 10 cities in our Super Cities rankings. It is the undisputed leader in Tech and BPM for clients for over two decades now. It is emerging as the leading location for digital skills and solutions to Multinational corporations (MNC). India has a vibrant startup ecosystem with over 5000 startups. Bangalore is the leading hub in digital, innovation and startups followed by Mumbai and Delhi. The Indian startup ecosystem has seen significant activity in terms of growth of number of startups, funding and emerging unicorns. Government initiatives like Startup India, Digital India and tax breaks, government support being provided to startups will help Indian startup ecosystem to power the competitiveness of India globally. India has 9 startups who have emerged as Unicorn over the last few years. Being supported by angels like Indian Angel Network, accelerators like NASSCOM 10000 Startups and Venture Capital Funds like Sequoia Capital, Accel Partners, the future of startup and digital space in India looks bright. IT Industry is an icon for India with over $150 Billion revenues. The industry seems to have been jolted and has clearly slowed down in the past year. However, with the global spend moving up from $2.4 Trillion to $3.8 Trillion as a result of digitalization of industries, the opportunity is unlimited. India needs to re-imagine its business model to sustain its leadership and accelerate to grab the newfound territory!

Philippines

Home to major Multinational Corporations & GICsHigh Literacy Rate – 95%+One of the World’s Largest English Speaking NationsUndisputed Leader in Customer Service & BPM

Philippines has been the undisputed leader in customer service, BPM and is home to major multinational corporations and GICs. English fluency among the youth, cultural affinity to US/UK and the growing influence of MNC operations on the country’s economy is significant. The city of Manila has become the focus of operations for various industries and has long back challenged Bangalore, Mumbai and taken the lead in BPM. Philippines has a high presence of growing youth population. Furthermore, the country has a substantially high literacy rate (95%), an estimated 30% graduates are employable and is one of the world’s largest English speaking nations. Leading MNC and GICs have made Philippines a hub for digital process innovation. A number of companies are leaders in putting robotics workforce and process simplification through digital. Having said this, the industry is probably the most susceptible to the digital onslaught and needs to have a sense of urgency to re-invent itself in this age of digital disruption.

Bangalore

Bangalore is Asia’s fastest growing cosmopolitan city. It is a hub for tech jobs and is also known as the Silicon Valley of India for its position as the nation’s leading IT exporter. Bangalore is home to many well-recognized colleges and research institutions in India, numerous public sector heavy industries, software companies, aerospace, telecommunications, and defense organizations. Venture capital funds have also favored Bangalore over most other cities, investing over USD$5 billion in recent times, a 4x rise in the amount of funding. Bangalore is clearly home to a thriving startup ecosystem with over 1500 tech startups and 4 unicorns. The ability to attract tech talent because of the presence of major IT giants and biggest multinational corporations has helped Bangalore achieve the top position.

Manila

Manila is well known as the focal point of business process operations in the Philippines. Manila’s positive business climate and supportive government regulations helps fuel the tech boom. Although the startup density is currently relatively low, with around 100 notable startups, the future is bright as the Philippines government has unveiled a blueprint for the building of a thriving ecosystem by 2020. The goal is to have over 500 startups with a valuation of 2 billion USD. Philippines support for ICT has been extremely strong and is expected to continue to foster an entrepreneur culture in Manila as the country cannot afford to risk over USD 20 billion export revenues from the sector.

“Digital Nations” DISRUPTORS

Countries / cities who have made their presence known by disrupting the leaders’ base and are well positioned to accelerate their growth.

“Super Cities” DISRUPTORS

Countries / cities who have made their presence known by disrupting the leaders’ base and are well positioned to accelerate their growth.

Canada

Proactive Support from Gvernment.4 Unicorns3000+ StartupsTopped Bloomberg’s 2015 Innovation Index

The Startup Culture is well established in Canada. Startups are successively raising Series A, Series B and Series C funding. The availability of venture capital in Canada has changed dramatically over recent times. British Columbia, Quebec and Ontario are progressive provinces leading the charge in venture investments. There are various initiatives by government to nurture and support startups like Investing in Business Innovation (IBI) and SmartStart Seed Fund. The fast growing startup ecosystem of Canada already has 4 unicorns and over 3000 startups. Its competitive cost, ability to attract talent and proximity to the largest economy (US) gives it a significant advantage and is positioned well to challenge and step up to disrupt established leaders.

Israel

Multiple Successful Startups – A Startup NationR&D Hubs in Universities with great Incubation Centres250 Global Companies / 100+ Fortune 500 CompaniesDriving Industry Focused Innovation

Israel, sometimes referred to as a “Start-up Nation”, has made commendable strides in innovation and birth of many successful startups. Research and Development hubs in universities like Hebrew University, Tel-Aviv, and Ben Gurion University are great incubation centers driving innovation. Like the United States, Israel is bringing development and research work done at defense institutions to drive innovation and entrepreneurship. There is engaging support for entrepreneurs from venture capitalists, accelerators and startup programs like Our Crowd, WeWork Israel, South of Salame (SOSA), CyberSpark etc. With the presence of companies like Huawei and Samsung, there has been a substantial increase in Chinese and Korean players as well. The country has more than 250 global companies that have R&D labs, with over 100 Fortune 500 companies. There is an atmosphere of openness and collaboration which is what start-up eco systems thrives on.

Toronto

The financial capital of Canada is making inroads in innovation and is set to use its investment resources to bolster a fledgling tech ecosystem. With one major government incubator and 4 large private incubators, Toronto is making its mark with startups. Its location as a base for many international financial companies gives it an advantage in both connectivity and access to funds.

Singapore

Singapore being the leader of Asia’s financial markets has a vibrant finch ecosystem. It has been ranked highest in ease of doing business by World Bank. Multinational venture capital firms like Wavemaker partners, Sequoia Capital and East Ventures and GIC, Tamasek and multiple developmental funds and initiatives have made the ecosystem very attractive to entrepreneurs and investors.

Buenos Aries

Buenos Aries is attracting more start-ups than ever before because of city’s low cost of living and high quality of technology talent. Buenos Aires alone, houses three of the country’s most respected technical universities and a new crop of coding schools including Digital House. Buenos Aries has become one of the top cities that outsource mobile development services to companies worldwide. BA accelerator, Wayra, NXTP Labs and Founders Institute are the major business accelerator programs in Buenos Aries. Buenos Aries has over 500 tech start-ups. Clippate, Tambero, Trideo, Mural.ly ,3dar, Acamica are few of the most successful and innovative startups fostered in Buenos Aries.

“Digital Nations” INNOVATORS

Countries / cities who have demonstrated their innovation capability and are at the verge of significant growth in this transformed world of services globalization.

“Super Cities” INNOVATORS

Countries / cities who have demonstrated their innovation capability and are at the verge of significant growth in this transformed world of services globalization.

Brazil

25% of the workforce are self employedPotential quality infrastructure with high tele-densityBig companies to open Technology HubsIndustrial powerhouse of Latin America

Brazil was perhaps been the most exciting growth market for entrepreneurship and tech innovation. Over 25% of the workforce is self-employed and small businesses account for ⅔ of private sector job-growth. However, Brazil’s fortunes have seen significant turmoil in recent times. Brazil’s potential is enormous and a period of stability can return it to return to the forefront of development and innovation. Brazil’s size and quality of infrastructure are the major plus. For one, it has extremely high tele-density. Combined with its large and skilled workforce tele density ensures a reliable pool of top tech talent. Entrepreneurs also have support from the government. The Brazilian government is looking to reduce its dependency on volatile primary resource markets such as mining and coffee, and investing in human capital and small businesses. The Brazilian government understands this and is working with large corporations to open tech hubs in major financial districts like Sao Paulo, San Pedro and Rio. This major investment is also helping stem the brain drain and keeping top talent within Brazil. The country stands to keep driving innovation, entrepreneurship and has the potential to disrupt leaders in growth markets.

Chile

The “Chilecon Valley” with 1,500+ Start-upsGovernment initiated 50+ programs to encourage new business1000+ Companies from 40 Countries participated in Startup ChileThe Innovation Hub of Latin America

Chile long back established itself as most stable and suitable place to set up and do business in Latin America. The start-up ecosystem in Chile as it is rightfully called — the “Chilecon Valley” has over 1,500 Startups. The Chilean Economic Development Agency (CORFO) provided grants to over 1300 startups. Chilean Government has initiated more than 50 programs to encourage new businesses. Start-Up Chile is one of the most successful initiatives. It offers an equity-free grant and six months mentoring. Over 1000 companies from 40 countries participated in this program. Chile is on a fast track and has a strongest potential to accelerate innovation, entrepreneurship in growth markets.

Sao Paulo

Sao Paulo, the financial capital of South America, is very well positioned to take advantage of the tech boom. It is the most international business center in South America, a place where foreign businesses go to do business in Brazil, and where Brazilian businesses go to establish an international presence. The labor quality itself is enough to make it a formidable force in entrepreneurship. Innovation can come from the universities or from the engineers who work in many of the top tech companies there. These engineers are well positioned to start their own companies.

Santiago

Santiago’s ecosystem is fragmented and competitive. The program Startup Chile helps entrepreneurs to scale up their business ideas by awarding selected entrepreneurs an equity-free government grant of 20 Million Pesos. Foreign entrepreneurs are expected to contribute 10% of the total grant’s value and are incentivized to employ local talent. Santiago Startups have an average pre-money valuation of over $3.1 Million. The city ranks 13th in our Super Cities Ranking

Pure Play “DIGITAL NATIONS”

Services Globalization has been dominated by players like India, Philippines and China over the last two decades. This leadership has been defined by scale and cost of skilled talent pool. This has also created thousands of “Pure Play” IT/BPM companies across the globe. Digital has disrupted the business of Pure Play IT/BPM service providers. The future of services globalization will be defined by “Pure Play” Digital Nations.

According to Tholons research, the top 5 “Digital Nations” will be Israel, Canada, Singapore, India and Brazil.
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1. Israel
Israel has several unique advantages over other offshoring countries. Its close ties with the American government and American companies means that it has a very large pool of investment capital. This also has a positive effect on the quality of its education, which ensures the constant outflow of tech talent for the startup and innovation industries. This relationship is further fostered by the Israeli government who have established large incubation centers in central universities to help encourage entrepreneurship from young talent. Furthermore, huge government spending and foreign aid, especially in defense, is partially filtering through to the tech sector as developments in the former can be used by the latter. These advantages have made it a regional base for several large technology MNCs. Over 250 top MNCs have R&D labs here, including 100 of the Fortune 500 companies. The presence of these established giants ensures the presence of valuable mentorship for entrepreneurs in tech.


2. Canada
The Startup Culture is well established in Canada. Startups are successively raising Series A, Series B and Series C funding. The availability of venture capital in Canada has changed dramatically over recent times. British Columbia, Quebec and Ontario are progressive provinces leading the charge in venture investments. There are various initiatives by government to nurture and support startups like Investing in Business Innovation (IBI) and SmartStart Seed Fund. The fast growing startup ecosystem of Canada already has 4 unicorns and over 3000 startups. Its competitive cost, ability to attract talent and proximity to the largest economy (US) gives it a significant advantage and is positioned well to challenge and step up to disrupt established leaders.


3. Singapore
Singapore being the leader of Asia’s financial markets has a vibrant finch ecosystem. It has been ranked highest in ease of doing business by World Bank. Multinational venture capital firms like Wavemaker partners, Sequoia Capital and East Ventures and GIC, Tamasek and multiple developmental funds and initiatives have made the ecosystem very attractive to entrepreneurs and investors


4. India
India has long been a leader in BPO and tech outsourcing, and has the right resources to take advantage of the digital disruption. This is helped by the large emphasis placed by the government on technological growth for business and rise in tele-density for citizens. The government is currently investing billions to convert its many metropolises into “smart cities”, which should have the dual effect of helping businesses establish themselves with supportive infrastructure, as well as increasing tech knowledge amongst the labor force.
The government is also seeking to help business directly with initiatives like Startup India, Digital India, and various tax incentives and tax-free zones. This has led to a concentration of India’s top tech talent in its major cities of Bangalore, Mumbai, and Delhi. All of the investment and focus on tech entrepreneurship is paying off: India has 9 startups who have achieved unicorn status, and over 5000 successful startups operating in over 10 “super-cities.”


5. Brazil
Although Chile is generally thought of as the leader in Latin America when it comes to innovation and entrepreneurship, the digital disruption favors Brazil and can allow it to become a serious contender for Chile’s coveted position. The basis of this strength in the technology sector is the large pool of tech talent and the entrepreneurial culture prevalent in Brazil. Over 25% of Brazil’s workforce is self-employed and small businesses account for 67% of private sector job-growth.
The other major factor in Brazil’s strength in the technology sector is investment by the government in supportive infrastructure. Brazil has historically relied heavily on volatile primary resource markets such as mining and coffee, as well as declining heavy industry such as steel. Now the government is engaged in solidifying Brazil as a leader in tech and is thus funding many accelerators and low-tax zones for new companies. Brazil is thus the hottest destination in Latin America right now for tech entrepreneurship and may be able to use its strength in this sector to topple Chile’s dominion over the field of Latin American innovation.

Pure Play “SUPER CITIES”

Today we have 7 Super Cities from Top 100 which are digital leaders in Asia, one from North America and one from Latin America. Over the coming years we expect to see new cities take digital leadership and be in Top 10 from countries like US and UK as well…
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1. Tel Aviv
Access to talent, innovation flow from military intelligence and understanding of critical security threats has earned Tel Aviv a status of being a global cyber security hub. Tel Aviv is Asia’s most startup dense city. It houses more than 4000 tech startups and more than $6 Billion flows into the country through exits. It currently has over 70 active venture capital funds.


2. Sao Paulo
Sao Paulo is the home of the top educational institutes in Brazil. This combined with its position as a leader in culture and industry make it a natural home for top talent. Furthermore, the availability of this talent makes the city an attractive option for MNCs looking to set up regional bases. This is why Sao Paulo is the base to more major MNCs than any other Latin American city


3. Bangalore
Bangalore is the home of the tech industry in India and has several advantages that make it the biggest player in the IT industry in Asia. It is the base of several top MNCs, which attracts top talent to the city. The city has experienced a large economic boom because of its reputation in IPO, and hence has access to plentiful investment. Bangalore has mastery in all 3 fields in the trinity of technology capital: plenty of investors, a large pool of tech talent, and a large pool of clients (from the MNC base). This coupled with the fact that Bangalore is home to some of India’s top universities makes it the best place for young aspirants to enter tech and the best place for both established and newer companies to make a mark.


4. Mumbai
Mumbai has always been home to small and medium scale companies bootstrapping in the retail, manufacturing, finance, and hospitality sectors. Entrepreneurship is rooted in the culture. The abundance of venture capitalists, growth funds, educational institutions and incubators has propelled Mumbai’s growth in the startup ecosystem. There are over 900 startups operating in tech with 2 unicorns. Being the financial capital of the country, Mumbai is the headquarters of banks like SBI, HDFC, ICICI and regulatory bodies like RBI, SEBI and Bombay Stock Exchange. There is a mature talent pool here in the financial sector. Mumbai’s startup ecosystem depends more on experienced professionals in the financial sector rather than on pure tech talent. With an airport right in the center of the city, Mumbai’s connectivity to the rest of the world is also a big advantage for doing business here.


5. Seoul
Seoul does not have a history of fostering investment, and as recently as 10 years ago had only 1 tech accelerator and a handful of startups. However, both government officials and top industry players have realized the potential of the city to become a leader in provision of technological provision, and there has been a huge boom in both private and public investment in the sector recently. Seoul is the single best placed city in the developing world to take advantage of the digital disruption. The citizens of South Korea are very technologically adept and there is a large pool of talent for all types of companies.Best of all is the serious investment made in this industry by the city government. Seoul has made strides and set milestones; the city’s investment of over USD 3.7 Billion in fostering tech entrepreneurship in the last few years has inspired many and created a vibrant startup ecosystem. Seoul has over 1000 technology startups with two unicorns in a very short span and is on an accelerated runway to become one of top startup hubs globally.


6. Singapore
Singapore being the leader of Asia’s financial markets has a vibrant finch ecosystem. It has been ranked highest in ease of doing business by World Bank. Multinational venture capital firms like Wavemaker partners, Sequoia Capital and East Ventures and GIC, Tamasek and multiple developmental funds and initiatives have made the ecosystem very attractive to entrepreneurs and investors.


7. Vancouver
The closest Western city to Japan and Eastern China, as well the closest international city to Silicon Valley, it is no surprise that Vancouver is a hub for innovation and investment in tech. Vancouver has a lot of resource benefits that help it in “the race” to becoming a major business hub. For one, the city is renowned for its excellent education. With 3 of Canada’s top colleges, and 2 colleges in the top 25 colleges worldwide for tech. Vancouver has a more-than-reliable supply of highly trained tech graduates. Although the city has a smaller presence of larger corporate tech companies, there is a reason it is referred to as ‘Silicon Valley North.’ This is not only because of its proximity to Silicon Valley, but because it has the most thriving startup culture and infrastructure and quality of graduates matched by no other city in Canada.Vancouver city itself has 3 unicorns – an amazing accomplishment. The city is experiencing the housing market boom and a good inflow of foreign investments. This should spur venture investments in startups.


8. New Delhi
New Delhi, the national capital of India is one of the top three digital hubs of India along with Mumbai and Bangalore. The NCR (National Capital Region) that consists of Delhi, Noida and Gurgaon has a number of Multi-national and software based companies .It serves as an industrial and technological hub and is rated highly on education, research and healthcare services. The Digital India Mission which was unveiled by the Prime Minister Narendra Modi on 3rd July 2015 has led to an overhaul of operations and procedures for a vast variety of commercial sectors. According to sources from the IDC (International Data Corporation), New Delhi generates the maximum demand for smartphones in India. Highest social networking traffic comes from Mumbai and New Delhi .Home of unicorns such as Snap-deal, Zomato and 1000+ startups, New Delhi has consistently served as a strong example on India’s stride towards a digital economy. A lucky draw for Indians who make digital payments was announced by Prime Minister Narendra Modi at “Digi Dhan Mela” , a two-day camp in New Delhi which was held to create awareness on digital payments. Along with the policies and procedures adopted by the Government to encourage digital stardom, New Delhi’s digital prowess would assist cities in bringing major changes towards future growth and development.


9. Shanghai
Shanghai’s development as a digital hub has been nothing but impressive. Digital unicorns have accelerated many leading enterprises to adopt “the digital way of thinking” The Chinese government has encouraged the shift to digital through flexible policies and less stringent tax reforms. The adoption of digital has made key impacts on the Chinese economy’s productivity and efficiency. Besides creating economic momentum, open innovative ecosystems and diverse startups in healthcare, fintech, e-commerce etc. has changed the model of innovation through re-imagination of customer experiences.


10. Toronto
The financial capital of Canada is making inroads in innovation and is set to use its investment resources to bolster a fledgling tech ecosystem. With one major government incubator and 4 large private incubators, Toronto is making its mark with startups. Its location as a base for many international financial companies gives it an advantage in both connectivity and access to funds. To show Toronto’s commitment to fostering tech startups, the mayor has organized a working committee on innovation, comprising VCs, startup CEOs, tech executives, and mentors. This committee formulates policy and connects business leaders to government to ensure a very supportive ecosystem for business. Generous tax credits for new business and the expansiveness of the city make the cost of infrastructure and essential capital like buildings very low.

CEO Insights

Innovation and Digital will accelerate transformation of industries. The future of sourcing will be defined by automation, artificial intelligence, collaboration and co-innovation.

Richard Jones
Chairman
Proxima

The Philippine Software industry / IBPAP has helped transform companies around the world through their Digital Transformation journey. As a nation, we are strongly pursuing Start-up and open innovation initiatives to realize the shift from Services to Products, creating a more compelling value proposition for our country and clients.

Jonathan De Luzuriaga
President
PSIA/IBPAP

Countries like US, Canada, UK and Japan are claiming their leadership through Innovation and transformation of industries. Clients look for the ability of consulting companies to help them think through “what” and “why” of disruptive transformation.

Kitade Y
Managing Director
Global Initiative Inc. - Japan

It is good to see Latin America emerge as the fastest growing region globally in services globalization. Entrepreneurs, innovative startups, strong collaboration and support from private, public partnership is driving transformation of industries and business growth.

Fabrizio Opertti
Chief
Trade and Investment Division, IDB

I have been at the heart of Outsourcing, Globalization and now Digital Transformation for the last three decades. Digital Innovation is giving clients an opportunity to redefine customer experience and built smart and intelligent enterprises.

Warren Gallant
Founder, TPI
Member of Board, Tholons

Tholons is pleased to present its perspective on how digital is changing the industry and picking leaders, disruptors and innovators that will define the future of economies and growth markets.

Avinash Vashistha
Chairman & CEO
Tholons Inc.

India always had all the right ingredients to be the global leader in services; with a robust talent pipeline, strong mentorship and a business oriented outlook; Automation & digital innovation are the flavour of the industry today, and the youth should leverage the opportunities available in the market and skill themselves accordingly. Our various initiatives in digital innovation, transformation and re-skilling will enable us be strategic transformational partner to global and domestic clients, helping us maintain our leadership in the domain.

R. Chandrasekhar
President
NASSCOM

SIG, the world’s largest sourcing association representing global 1000 companies, has seen a tectonic shift in what members are looking from the service providers and consultants to be their strategic partner to grow and help them emerge as leaders in this age of disruption by digital.

Dawn Tiura
President & CEO
SIG

Major enterprises across all industries in UK, Europe and globally are looking for partners to help transform their businesses through Digital Innovation. Solution providers that engage with clients on automation, analytics, and artificial intelligence will drive transformation and growth to build smart enterprises.

Kerry Hallard
President & CEO
Global Sourcing Association - UK