 The Bangalore Story: Becoming the Outsourcing Capital of the World (WP1) |
The persistent dynamism of Bangalore as the “Outsourcing Capital of the World” ever since the wave of globalization and liberalization came into India in the early 1990s is extraordinary to say the least. The city has come a long way from being the education hub in the south of India to being one of the strongest talent magnets in the country. This article tracks the development of the city over the years and indicates the inherent strengths of the city which catapulted its development as the Silicon Valley of India. Read More |
| China in the Asian Outsourcing Market (WP2) |
The current outsourcing ecosystem of China, though still considered to be in its nascent stage, has been a dynamic one, and especially in the last five years. While two of the most progressive outsourcing/offshoring counterparts in Asia - India and the Philippines started in the late 1980’s through the 1990’s respectively - China has seen its services sector pick up in the last five years, and as government and industry leaders have shifted focus beyond the manufacturing and industrial sectors to explore the services industry. Read More |
| Electronic Health Records: An Emerging Opportunity (WP3) |
The financial incentives worth US$1.2 billion provided in the US government’s stimulus package are going to result in a spurt in Electronic Health Records adoption. Due to the urgency and complexity of developing, implementing and maintaining such systems, it is expected that many healthcare facilities will decide to outsource their EHR systems. The early-movers among the software & services providers in the EHR space will be the likely beneficiaries of this spending Read More |
| India Domestic Market: Validating the Opportunity (WP4) |
Significant growth in various Indian domestic industries such as Telecom, Banking, Insurance, Utilities etc has spurred the market potential for outsourcing of technology services and BPO. Read More |
| Outsourcing Contract Research to Eastern Europe (WP5) |
Contract Research Organizations in Eastern Europe have experienced remarkable growth over the last 10 years because of a myriad of factors such as a well-established centralized healthcare systems and a large pool of experienced researchers. Read More |
| Employable Talent: Key to Sustainability (WP6) |
This paper is a first of a series of reports to be provided by Tholons as a part of the Philippine BEST study. This will provide an update on the Skills Assessment results that have been conducted on newly hired employees to gain an understanding on the hiring levels of O&O companies in the Philippines vis-à-vis companies in India. Read More |
| Game Development Outsourcing (WP7) |
Game Developers have taken a historically cautious approach towards Outsourcing, but it seems that a tipping point is about to be reached, as more developers are realizing the fruits of reduced costs and accelerated development cycles by going the Outsourcing route. Read More |
| The Philippine Animation Industry Landscape (WP8) |
Animation is currently one of the emerging outsourcing services offered by the Philippines. With the beginnings of animation in the country being traced as early as the 1980’s, this fairly long history lends the Philippines its reputation as one of the stronger Asian players in the global animation industry today. Read More |
| Offshoring Financial Analytics and Research (WP9) |
In today’s fast changing business environment, access to relevant knowledge has become an increasingly important business priority. Research and Analytics remains a small, albeit essential and critical section of the financial and financial services industry. Providing accurate data and impacting analysis is critical to such firms where the primary delivery consideration may focus around the reduction of time to market. Read More |
| Market Research and Analytics A near-perfect eco-system supports the creation of this emerging “Market” (WP10) |
Marketing divisions have for long used analytics in their various functions. Marketing Resource Management (MRM) systems are becoming de facto data repositories on top of which reporting and analytics are performed. Over time, each area of marketing analysis has evolved in sophistication and today involves the application of advanced mathematical algorithms. Read More |
| Outsourcing In The Oil And Gas Industry (WP11) |
Today’s oil and gas industry continues to struggle in finding a complicated balance between rising global demand, diminishing known resources, and in maintaining manageable distribution and operating costs. While mergers and consolidation continue, oil and gas management are determining other approaches to recover their base lines. One particular measure is to include business process outsourcing (BPO) in their operational mix. Much of this reorientation has been caused by operational processes becoming progressively more complicated and more costly in terms of managing a variety of business functions; hence businesses are handing parts of their core work, such as engineering services apart from finance and accounting, to outside service providers. Read More |
| Legal Services Globalization: Unrealized Potential (WP12) |
As an increasingly specialized legal services industry continues to grapple with operational cost considerations, business process outsourcing (BPO) has emerged as a viable alternative. However, we have not yet seen widespread adoption by law firms. What are some of the factors that will shape the growth of this industry? Read More |
| Opportunities in Media & Entertainment Process Outsourcing (WP13) |
Technology has given the impetus to Media & Entertainment Industry to move towards a higher level of convergence. As the need for interactivity in entertainment increases – the forces of globalization come to the foray to aid in the process and development of Media & Entertainment. Read More |
| Small And Medium Enterprises In IMS Offshoring – Survival Of The Fittest (WP14) |
Much has been written about the Infrastructure Management offshoring business and how it is the next big wave after IT and Business Process offshoring for India. Today there are a many global players with significant offshore delivery capability. However there is an even bigger play happening among the small and medium enterprises (SME) in India that have emerged in this space to fulfill a gap that the big players cannot. Many of these SMEs are flourishing but others are struggling or closed down. In this paper, we look at the impact that these SMEs have on the market, the challenges they face and what they need to do to survive. Read More |
| Outsourced Medical Transcription: A Positive Prognosis (WP15) |
This industry, once limited to the confines of hospitals and health service providers, eventually saw portions outsourced domestically, fueling the growth of cottage industries across the US, supporting small and large health care providers alike. More recently, and as the wave of offshore outsourcing became an increasingly accepted business option and as Internet technologies have evolved, Medical Transcription has found its way across multiple destinations across the globe.Industry estimates have ranged revenue figures generated by the Medical Transcription in the United States alone to be upwards of US$ 25 billion, with sustained growth expected in the near-term. Read More |
| Outsourcing Landscape in Life-Sciences (WP16) |
This paper highlights some of the emerging trends in the supplier and location landscape – as firms look to partner with right set of suppliers in “center of excellence” locations to ensure successful outsourcing. Read More |
| Retail Outsourcing in the Philippines (WP17) |
The Philippines is fast becoming a leading center for offshoring. Retail contact centers in particular have been enjoying great success. What can other sectors learn from their growth, and what must the Philippines do to continue to attract business from overseas? Read More |
| Revenue Cycle Management Outsourcing (WP18) |
Revenue Cycle Management for the healthcare industry is a hot topic. Hospitals all over the US are having serious issues with their bottom line. What role can outsourcing/offshoring play in stemming the tide of business inefficiencies and bankruptcies? Read More |
| Outsourcing Opportunities in the Life-Sciences Industry (WP19) |
The life-sciences industry is unique and highly research intensive. Within the last five years, interest in adopting more aggressive offshoring practices has increased. So in this R&D-heavy industry, what are the current and future opportunities for offshoring? Read More |
| F&A Global Sourcing: An Approach for SMEs (WP20) |
The option of offshoring of some finance and accounting functions is becoming an attractive option for many small and medium enterprises. But how do you know what F&A functions are ripe for offshoring? And what is the "right" time to consider this move? Read More |
| Globalization in Publishing Services (WP21) |
Aided by improvements in telecommunication and computing technology, publishing companies are now increasingly taking advantage of services globalization. So what’s to come for globalization in Publishing Services? Read More |
| Engineering Services (WP22) |
In India, Engineering Services Outsourcing has grown significantly since the 1980's, from plain vanilla scanning and digitization of drawings, to new product development, value-engineering and engineering consulting. Read More |