 Foreign Exchange Risk Management for Indian IT Service Companies (WP1) |
India is known for its leadership in the IT and ITeS sector which have both experienced tremendous growth in the past two decades. The growth trend is expected to strengthen in the future with increase in the volumes of IT exports. Indian IT companies have carved a great niche for themselves in the global market and have become renowned for their IT capabilities. In this favorable landscape, it is of utmost importance for IT companies to effectively manage the various risks that threaten respective bottom lines. One of such risks is the fluctuation in the foreign exchange rates. Read More |
| Re-Emergence of the Vendor Management Office (WP2) |
Vendor Management in today’s complex outsourcing scenario has become the most viable key to unlock the business value contained in an organization’s outsourcing relationships. Read More |
| Solutioning in Large Deals (WP3) |
Solutioning essentially means the customization and packaging of services in such a way that it addresses various IT and non-IT related challenges of the customer. These challenges can be around budget, pricing, resources, legacy / new infrastructure, complex processes, higher custom application requirement etc. Considering these factors, a solution is designed keeping in mind the customer’s pre-defined requirements, and the deal to be sealed as a win-win situation for the customer and supplier. Read More |
| Proactive Risk Monitoring in the Era of Services Globalization (WP4) |
Globalization of services is one of the most defining economic developments in the turn of the twentieth century. The past two decades have witnessed rapid growth of services globalization and brought the offshore outsourcing industry to maturity stage. Read More |
| Insourcing and the Impact of Recession (WP5) |
Towards the end of 2008, global recession became a reality. The Outsourcing industry also geared up to face this most critical challenge and with it, a topic that has been discussed many times also saw a revival – Insourcing. Read More |
| Outsourcing in the Philippines:The National Capital Region (WP6) |
The emergence of the Philippines as an outsourcing destination rests largely on the continued development of the country’s national central business district – the Manila National Capital Region (NCR). Read More |
| Outsourcing:Expansion by Diversification (WP7) |
Diversification is the strategy for reducing the risk of investing in a single industry, market or a small number of companies, by spreading the risk over several industries, markets or a larger number of companies. Read More |
| Market Dominance:Analysis of the market structure of the Indian offshore IT services industry (WP8) |
After witnessing a steep growth over the past decade the Indian IT services export market is heading towards acquiring the shape of a “matured” market. The state of maturity is typically marked by a market Read More |
| Reverse Offshoring: Trend or Strategy (WP9) |
As the offshore outsourcing industry continues to mature, a question become increasingly relevant is being asked, “Are we seeing a trend of geographical reversal in the technology-based services industry, like other technology-oriented businesses have witnessed in the past? Read More |
| Effects of the U.S. Dollar Devaluation towards the Philippine BPO Industry (WP10) |
Many dollar-earning industries worldwide have taken a big blow from the recent economic slowdown in the United States. These dollar-driven industries, particularly export industries in developing countries, both in the manufacturing and services sectors, are feeling the brunt of the continued weakening of the US dollar. For instance, in the manufacturing sector of the Philippines, agrarian-based exports which account for 5% of the country’s total export earnings dropped significantly in percentage from 2006 to 2007, the very same period where the U.S. dollar began its steady decline against the Philippine Peso. Read More |
| "Cautious Optimism” The New Mantra of the Indian IT Services Industry (WP11) |
The industry today faces several global macroeconomic challenges - talent, manpower and infrastructure issues - that will need to be addressed collectively. There are worries of a technology spending slowdown in the US market – a market from where the industry earns more than 60% of its revenue. Furthermore, local factors related to the end of tax holidays, rising wages and other costs have become more pressing causes of concern.
However, the leaders in the industry are not sitting back. A series of strategies are being thought through and enacted to minimize the impact of these challenges. This difficult period will help separate the “men” from the “boys.” In this article, we analyze some of the different winning strategies being adopted by industry leaders. Read More |
| Relationships at the Core of Successful Outsourcing Contracts (WP12) |
This is second paper of two-part series on the life-sciences industry. The first paper examined the outsourcing opportunities, and established the benefits of globalization in the research and development value chain. This paper highlights some of the emerging trends in the supplier and location landscape – as firms look to partner with right set of suppliers in “center of excellence” locations to ensure successful outsourcing. Read More |
| Risks in Offshore Outsourcing (WP13) |
To understand the risk exposure in offshore outsourcing, organizations should evaluate two factors - the importance of potential loss that can occur due to the risk as well as the propensity of the risk to occur while outsourcing specific functions. Read More |
| Dynamics of Offshore Pricing (WP14) |
After conducting research on pricing dynamics in services globalization for IT offshoring contracts, we’ve uncovered some interesting trends. Read More |
| Frameworks for Analyzing A Country’s Positioning And Strategy for Global Services Outsourcing (WP15) |
Supply constraints, rising wages and the buyer’s strategy of de-risking offshore operations through global diversification are changing the competitive landscape of the world’s outsourcing market. New entrants are joining and making a big impact, and small players are starting to challenge leaders like India. As a result, existing players need to re-visit their current global outsourcing services strategy and new entrants need to plan very cautiously. Read More |
| China - The Next Services Globalization Destination? (WP16) |
Many people seem to think that China is the next IT/BPO outsourcing destination. We have been hearing about China for a while and yet we have not seen a significant movement outside of the manufacturing industry, so where is China today in the Services Globalization ecosystem? Read More |
| Build Operate Transfer (BOT) – A Viable Globalization Model? (WP17) |
As globalization matures, many different offshoring models have emerged. Build, Operate, Transfer – or BOT – is one such option. But is BOT a good answer for your organization? The answer isn’t a simple yes or no. Read More |
| Multi-sourcing from Best of Breed Providers (WP18) |
Outsourcing to a single vendor used to make perfect business sense, and in many cases it still does. However, the rise in offshoring has started to change that model, and now Multi-Sourcing from best of breed providers is becoming another viable option. Find out when Multi-Sourcing could make sense for your business. Read More |
| City Analysis Framework (WP19) |
Choosing the right location for outsourcing any part of your business is a daunting task. In this highly competitive market, it can be hard to judge where the best location might be for you. The key to success lies in using a well-defined framework to enable decisions related to optimal outsourcing location in all geographies. Read More |
| Evolving Supplier Landscape (WP20) |
It's a race of a different kind. To keep the competition at bay, offshore IT and BPO firms are racing to acquire
firms in Europe and the US to gain clients and customer experience, while big global services firms are acquiring
firms in India as well as expanding operations. Read More |
| Governance Of Offshoring (WP21) |
Excellent offshoring governance requires many components: leadership, tools, processes, personnel, skills and principles. Operating from shared principles can create the basis for the high-trust relationship required to deliver the complex results expected from today's globalization initiatives. Read More |