 Platform-Based Service Delivery (WP1) |
With many Indian software service vendors embarking on a quest for non-linear revenue growth, platform-based service delivery is coming into its own. In lieu of providing capacity on a People-Infrastructure-Process (PIP) model, Indian companies (and a few MNCs) are beginning to experiment with platform-based service delivery models where the service provider takes ownership for hardware and software in addition to service delivery. While traditional PIP service delivery model will continue to survive and even thrive in the medium term, we believe that the platform-based service model is the paradigm of the future towards which all technology service delivery will eventually converge. Read More |
| The Cloud and You: The Impact of Cloud Computing on IT Services (WP2) |
The definition and utility of cloud have become well understood over the last few years. What is more important now is to consider the readiness of an organization to adopt cloud services. What is more important now is not what but how. There are various stakeholders at play, sometimes at opposing ends. This white paper attempts at bringing further clarity on the impact of Cloud Computing on corporate cloud service consumers and corporate cloud service providers. Read More |
| Top 11 Trends In Services Globalization - 2011 (WP3) |
The first decade of the millennium can be reflected back as a decade of highs and lows. It started with the bursting of the IT bubble followed by a phase of tremendous growth making way for the worst financial crisis in the recent history. Now the economic outlook is bright and the services industry is geared up for a high growth phase driven by innovation and transformation. Years ahead we can see greater emphasis on optimizing service delivery platforms, refinement of business processes and cost optimization. Read More |
| Growth Opportunities in the IT Learning & Development Industry (WP4) |
The global business environment is rapidly evolving as economies transition towards service and knowledge based economies. This has driven companies to increase learning and education programs to re-tool employees. The main focus of IT Learning & Development (L&D) programs is on improving the IT and business skills of the employees. Read More |
| Changing Competitive Landscape of Outsourcing Service Providers (WP5) |
The world has changed in the relatively short span of the last two years. Businesses worldwide are rapidly adjusting to the changed landscape around them and with it the service providers of IT, BPO and other outsourced services are forced to keep pace. In this scenario, the competitive scenario has changed rapidly and that is throwing up a set of new competition, change of old guard, new strategies and interesting alignment of forces in the market. Read More |
| Government Sector Outsourcing Transforming Public Service with Outsourced IT Services (WP6) |
The economic recession has made the calls for cost savings in public spending even more urgent than before. All means to cut people’s tax expenses are being considered and outsourcing appears to be a very viable solution to this demand. In addition, more government agencies are looking at outsourcing as a means to gain specific value-added benefits to the services that public agencies are delivering to the people. Read More |
| Top Ten Trends in Services Globalization 2010 (WP7) |
2000s will now be referred to in history; it was indeed the decade which started with fear, rose to terrific highs and fell to unprecedented lows for the services industry. We witnessed the trend called “outsourcing” become an industry in itself with almost unrealistic growth and maturity. Read More |
| A peep into multiple bottom line ventures in the outsourced services space (WP8) |
Like every other industry, profit has traditionally been the bottom-line driving the outsourced services space. Typically the global outsourcing industry has focused on businesses aiming to increase corporate profitability by finding avenues to extend operational cost savings. With the industry moving towards maturity, various service providers are coming up with innovative models to add more bottom lines to the businesses in order to be more socially and environmentally responsible. Read More |
| IT/ITeS companies with FCCBs: Safer Bets (WP9) |
Due to the recent downturn and plummeting of the equity market, companies have faced serious problems, as the equity option of the FCCBs won’t be utilized, and companies might have to shred off extra cash at maturity of these bonds. This paper tries to identify those FCCBs issued by IT and Outsourcing companies, which have high yield and are safe enough to invest in. Read More |
| Disease Management: A Promising Story (WP10) |
The sector globally has been witnessing rising service delivery costs and existing inefficiencies make it a natural logical candidate for outsourcing services. Moreover, with a new Obama administration in the US, healthcare reforms and issues have regained limelight. At the same time, one of the relative new healthcare services, Disease Management (DM), which had its roots in early 90s, is expected to play a key role in Obama’s US healthcare reform initiatives as it aims to address the healthcare system’s biggest challenge - rising medical cost. Read More |
| Cloud Computing: The Next Classic Disruptive Technology (WP11) |
The advent of cloud computing is going to have a significant impact in the computing world. The flexibility and potential cost savings using applications hosted on a cloud will make it an attractive proposition for businesses looking at saving significant capex in large data centers and server farms. Read More |
| Virtualization – The Future of Computing (WP12) |
In most large firms servers are running, on average, at 10 percent CPU utilization. This means lots of expensive computing capacity is sitting idle. With virtualization, a layer of software emulates the underlying hardware of a server, allowing a system to run multiple operating systems and their associated application programs. It is estimated that 20% savings can be realized using virtualization in production environments Read More |
| The Emergence of Web 2.0 in Services Globalization (WP13) |
Web 2.0 has the potential to be a great medium for companies in the services sector to reach out to a broader audience worldwide be it for sales, marketing, designing or getting feedback on the firms’ service or product offering.Web 2.0 and its applications are changing the way the world communicates allowing consumers to share opinions, wants, needs and motivations. A growing number of companies are finding effective business uses for blogs, wikis, syndicated feeds, pervasive search, social networking and collaborative content portals (such as SharePoint). Read More |
| SaaS: Friend or Foe of Global IT Outsourcing Suppliers? (WP14) |
Software as a Service (SaaS) is changing the rules of global software business. It’s a matter of time when it starts impacting large Global IT Service Suppliers. Will the economics of SaaS play out favourably for them? Read More |
| Contact Centers of Today — Towards A Global Transition (WP15) |
Primarily offering enterprises a means to reduce operational costs, offshore contact centers today have evolved along with the global services industry. So what does the future hold for contact centers, and what other benefits are they providing now? Read More |
| Engineering Services: An Emerging Niche Market Opportunity (WP16) |
The engineering services outsourcing market is going to become increasingly difficult to break into over time, especially as cost is not likely to be the most important factor in sourcing a project design. That is good news for the countries that can capture the market early and keep it, but not great for those who wait for the market to mature. Read More |
| Services Globalization Trends for 2007 (WP17) |
SMEs and PE Investors Are Going To Ride Next Wave Read More |