- Voice-first, omni-channel, conversation-led contact center using digital agents first, human agents next
- Instant query resolution available 24/7 using DL powered Insight engine
- Integrated with enterprise systems – no code, no cost
- Over 50% reduction in personnel cost and processing time reduced by over 5X (>80%)
- Go live in 4 weeks with 25% to 30% first call resolution and lower cost
PROBLEM
- Lack of seamless omni-channel and integrated solution
- Legacy and outdated IVR and chatbots
- Lack of attended automation
- Use of legacy and cumbersome solutions hosted on proprietary data centers
SOLUTION
- Omni-channel digi call center
- Automatic conversion of standard IVR system into conversation based smart IVR
- Virtual Assistant capable of interacting through Phone, Web, Mobile, WhatsApp, FB Messenger, email, SMS etc.
- Seamless transfer to live human agent with full context
- Google Dialogflow, Text-to-Speech and Speech-to-Text
- NLP, Interactive Forms
- Multi-screen login integration
- Cloud based WFM Digital Call Centers
TECHNOLOGY
- Conversational AI based integrated omni-channel platform addressing customer journey, analytics, intent prediction and attended automation
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