Insurance & Health
Due to its unique model and number of stakeholders involved, health insurance industry has its own industry specific challenges like fragmented ecosystem, stakeholder data access and margin pressure. Advent of new technologies and tech based health insurance startups is creating new challenges for established players in health insurance industry.

Our team of experts in health care and financial services got engaged with a health insurance provider to address their need of designing consumer centric health care business strategy. We connected the insurance company with a vast health care network to create a robust healthcare ecosystem. To provide more and more personalized experience to customer, we engaged the client with a wearable device company to have a better access of customer’s health information. A social media platform was designed to keep customers informed about their health and educate them. RPA (Robotic Process Automation) system was installed to ensure fast and smooth processing of claims.

Impact:
• The client became the pioneer insurance firm in the region to provide complete healthcare platform for customers.
• Installation of RPA system enabled the firm to process the claims faster by 40%.

 

Pharma and Health
Digital Technology has disrupted most of the industries and businesses. Though the pharma industry is one of the late adopters of digital technologies, many companies are now started focusing on leveraging analytics and seeking partnership to incorporate digital capabilities in to their businesses. Realizing the significance of digital capabilities for an efficient pharma supply chain and improved customer experience, a pharma company approached us to provide and implement a digital transformation strategy for the company and reimagine their business model to align with the digital world demands.

Our health care and technology mentors worked with the top management of the pharma company to scan through its existing processes and business model. We designed a complete digital transformation solution for the client and connected the client with our portfolio startups from analytics and digital marketing domain. We helped the client to set up an online application through which consumer can 24/7 order medicine online, consult a doctor, fix an appointment with doctor and can connect with the client’s support team for any assistance. We helped our client in creating an online platform where Doctors, Pharmacies and Diagnostic centers could register themselves and be the part of solution at a minimal cost.

Impact:
• The solution created new revenue means for the client.
• The data collected from the online application is enabling the company to make informed decisions.

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