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Unemployment Benefits Attended Automation

  • Interactive, Attended and Automated completion of unemployment benefits forms and workflows​

  • Automation validation and Claims Management​

  • 50% reduction in time to fill forms​

  • 90% reduction in claims processing​

  • Live in production in less than 3 weeks​

PROBLEM

  • Setting up and managing employment benefits is a difficult, costly, time consuming, and error prone process​

  • Users are constantly unsatisfied with the level of service and timeliness of benefits​

  • Delivering benefits is an important part of government service to citizens​

SOLUTION

  • Multiple Screen Login and Integration

  • Interactive Forms and Google Dialogflow​

  • Google Text-to-Speech and Speech-to-Text​

  • Natural Language Understanding​

  • No upfront cost – outcome based commercial model​

  • Work from home enabled cloud-based Call Center​

TECHNOLOGY

  • Conversational AI based integrated omni-channel platform addressing customer journey, analytics, intent prediction and attended automation​

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