Customer and Business reimagination must be sensed from the angle of future perspective, which in other word means, the solution must be very competitive and last for atleast a decade from now. Automation, Customer Engagement and Transformation are the key for future business. The primary goal for any business is its services and cost efficiency, customer satisfaction and customer experience. The technology utilization which was on premise earlier, be oriented to hosting and further to clould/hybrid. The phase of analytics earlier used to be descriptive, it is now crucial for them to be predictive as well prescriptive. The key skills assessment must feature embracing responsiveness, product knowledge, services, digital technology, identification of problems/opportunity, cross selling thought application, advanced analytics and cross functional and flexible system/solution model. Tholons Intelligent Automation Solutions brings in...